Usability and User Experience Research Reports by Nielsen Norman Group

UX Research Reports

Find research reports containing guidelines, best practices, case studies, and methodologies about these critical aspects of user experience design:

Intranet Usability Guidelines

Increase employee intranet usage and productivity with 300 design and content management guidelines (in 4 volumes). Get 800 intranet screenshots and evidence-based recommendations. Buy individual volumes or save when you purchase all 4 volumes.
Intranet Design Annual: 2023

This 483-page report showcases screenshots and case studies from the 10-best intranets of 2023.
Best SharePoint Intranets 2018-2023

Comprehensive case studies from 2018-2023 Intranet Design Annual winners using Microsoft SharePoint for their intranets. Get inspiration for UX research, design, and intranet content management using SharePoint.
University Websites

Effective college and university websites offer a satisfying and productive experience. This report presents 152 guidelines for enhancing higher education websites.
Ecommerce User Experience

Improve your customers’ online shopping experience with 1037 recommendations (in 13 volumes) illustrated with more than 3100 screenshots. Buy individual reports, or save 58% when you purchase all 13 volumes together.

NN/g books have been instrumental in defining the fields of usability and user experience. Explore some of our most influential titles: